Effective date: 1 September 2026
This policy explains how Al-Adiyat Trading Establishment, owner of Sabouna, collects, uses and protects personal data when you visit the website or place an order.
Information we collect
- Your name, phone number and email address.
- Your delivery address, order details and purchased products.
- Payment or transfer-confirmation information required to process an order. We do not store payment-card details.
- Messages and enquiries sent through the website or our communication channels.
- Technical data such as IP address, browser type, cookies and website-usage data.
How we use your information
- To confirm, prepare and deliver orders and provide after-sales support.
- To contact you about an order or enquiry.
- To prevent fraud, protect the website and improve user experience.
- To meet applicable legal, accounting and regulatory requirements in Jordan.
- To send marketing offers only where consent has been given, with an option to unsubscribe.
Sharing your information
We share only the minimum information necessary with hosting and technology providers, delivery companies and payment-service providers when required, or with public authorities where the law requires it. We do not sell or rent customer data.
Cookies
The website uses essential cookies to operate the store, basket and sign-in functions. Analytics or marketing cookies may also be used according to the choices you make in the cookie notice.
Security and retention
We use reasonable technical and organisational measures to protect personal data from unauthorised access, use or alteration. Data is kept only as long as necessary to fulfil orders, provide support and meet legal obligations, after which it is deleted or anonymised when there is no lawful reason to retain it.
Your rights
Subject to applicable Jordanian law, you may request access to or a copy of your data, correction or updating, objection to or restriction of processing, withdrawal of consent, or erasure. We aim to respond to complete requests within 15 working days.
Children and technical transfers
The store is not directed to children, and we do not knowingly collect their data. Some technical service providers may process data outside Jordan; where this occurs, we use trusted providers and apply appropriate safeguards where required.
Contact us
For privacy questions or requests, contact Al-Adiyat Trading Establishment at [email protected], factory phone 0796188892, or sales phone 0799066533. Address: Az-Zarqa – Al-Jundi District, Jordan.
We may update this policy when necessary. The latest effective date appears at the top of this page.